BookMe
Legal

Terms of Service

Clear rules for using BookMe—written for solo professionals and the clients who book them.

These Terms of Service (“Terms”) govern access to and use of BookMe (the “Service”), operated by MutugiTech (“we”, “us”, “our”), of Kenya.

By creating an account (including with email/password or social sign-in), listing a business, booking an appointment, leaving a review, or otherwise using BookMe on the web or mobile apps, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Who BookMe is for

BookMe helps solo professionals and small practices publish a booking page, manage availability and services, accept appointments, collect reviews, and appear in a public marketplace. Clients may browse the marketplace and book without creating a provider account.

You must be at least 18 years old (or the age of majority in your place of residence) to create a provider account.

2. Accounts, authentication, and security

  • You may register with email and password, or—where enabled—via Google / GitHub through our authentication partners (including Neon Auth). Mobile apps may complete social sign-in through a secure browser handoff back into the app.
  • Provide accurate details and keep them up to date. Protect your credentials and device sessions. You are responsible for activity under your account.
  • Email signup requires acceptance of these Terms and the Privacy Policy, recorded with a version identifier. Social / OAuth sign-in also constitutes acceptance of the current Terms and Privacy Policy at account creation.
  • Notify us promptly at mutugitechadmin@gmail.com if you suspect unauthorized access.
  • We may refuse, suspend, or terminate accounts that are inaccurate, abusive, or unlawful.
  • Web sessions may use cookies; mobile apps typically use secure access tokens. The same Terms apply to both channels.

3. Provider responsibilities

If you operate a provider profile, you agree that:

  • You are solely responsible for the services you offer, pricing, optional deposit amounts you display, cancellations, refunds, and delivery of appointments.
  • BookMe does not collect client deposits or service fees inside the product today. Deposit fields help you communicate expectations; you collect payment outside BookMe (for example M-Pesa, cash, or invoice) unless we later enable in-product client payments and update these Terms.
  • Your availability, blocked dates, and “pause bookings” settings accurately reflect when clients may book.
  • You will comply with Kenyan law and any professional, licensing, or tax rules that apply to your work.
  • Content you publish (business name, bio, images, service descriptions) does not infringe others’ rights and is not misleading. You grant us rights to host and display images you upload (including profile photos stored on our servers).
  • You will handle client personal data carefully and only for fulfilling bookings and related communication.
  • In-app notifications (for example new bookings or reviews) are a convenience feature—not a guaranteed delivery channel such as SMS or email.

BookMe is a scheduling and discovery platform. We are not a party to the contract between you and your clients unless we expressly state otherwise in writing.

4. Client bookings

When you book through a public page or the marketplace:

  • You agree to provide accurate contact details so the provider can confirm the appointment.
  • Appointment times, prices, and any deposit notes shown at booking are set by the provider.
  • Disputes about service quality, refunds, or no-shows should be raised with the provider first.
  • You do not need a BookMe account to browse or book.

5. Reviews

  • Clients may leave a star rating and optional comment on a business page. We may require a name and email and limit one review per email per business to reduce spam.
  • Reviews need not be tied to a verified completed booking. Fake, abusive, defamatory, or spam reviews may be removed.
  • Displayed reviews typically show your name, rating, and comment—not your email—on public pages.

6. Marketplace and rankings

Public marketplace listings may show business name, category, bio, profile image, address, ratings, and review counts. Businesses with higher average ratings may appear before lower-rated or unrated listings.

To appear as bookable, a business generally must have an active paid subscription (with a valid period end) and must not have paused bookings. We may adjust discovery algorithms, filters, and eligibility over time.

7. Subscriptions and M-Pesa payments

Provider features that keep a booking page accepting new appointments may require an active paid subscription.

  • Payments are processed via M-Pesa through our payment partners (including PayHero where configured). Confirmation may arrive via partner callbacks and/or status checks initiated by BookMe.
  • Prices (for example monthly or yearly plans) are shown at checkout and may change; changes apply to future renewals.
  • Successful payment activates or extends your subscription period. Failed, cancelled, or delayed confirmation may leave new bookings unavailable until success is recorded.
  • Fees paid for digital access to BookMe are generally non-refundable except where Kenyan consumer law requires otherwise or we agree in writing.
  • You authorize us and our processors to initiate STK push / payment requests to the phone number you provide for checkout.
  • We do not store your M-Pesa PIN.

8. Acceptable use

You must not:

  • Use BookMe for illegal, fraudulent, or harmful activity.
  • Scrape, overload, or disrupt the Service or other users.
  • Impersonate others or misrepresent affiliation with MutugiTech or BookMe.
  • Upload malware or attempt to bypass security or subscription checks.
  • Harvest personal data from BookMe for spam or sale.

We may investigate and take action—including suspension—where we reasonably believe these rules were broken.

9. Intellectual property

BookMe, its branding, software, and design are owned by MutugiTech or its licensors. You receive a limited, non-exclusive, revocable license to use the Service as intended.

You keep ownership of content you upload. You grant us a worldwide license to host, display, and process that content as needed to operate BookMe (including public booking pages, marketplace listings, and profile images).

10. Third-party services

BookMe relies on infrastructure and partners such as hosting, databases, authentication (including Neon Auth and social providers), and payment providers. Their terms and privacy practices apply to their processing. We are not responsible for outages or acts of third parties beyond our reasonable control.

11. Disclaimers

To the fullest extent permitted by Kenyan law, BookMe is provided “as is” and “as available.” We do not warrant uninterrupted availability, that bookings will never conflict, that notifications will always arrive, or that marketplace discovery will produce a particular volume of clients.

12. Limitation of liability

To the maximum extent permitted by the laws of Kenya:

  • MutugiTech is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of BookMe.
  • Our total liability for any claim relating to the Service is limited to the greater of (a) amounts you paid us for subscriptions in the three (3) months before the claim, or (b) KSh 5,000.
  • Nothing in these Terms excludes liability that cannot be limited under Kenyan law (including for fraud or death/personal injury caused by negligence where such limits are prohibited).

13. Indemnity

You agree to defend and indemnify MutugiTech against claims arising from your content, your services to clients, your breach of these Terms, or your violation of law—except to the extent caused by our willful misconduct.

14. Account closure

There is currently no self-serve delete-account button in the product. To close a provider account, email mutugitechadmin@gmail.com. We will disable login and public booking access within a reasonable time and handle residual booking/review data as described in the Privacy Policy. Marketplace visibility ends when the account is closed or the subscription/pause rules no longer allow listing.

15. Changes

We may update these Terms. We will revise the version date (and version identifier used at signup). Continued use after the effective date constitutes acceptance of the updated Terms. If you disagree, stop using BookMe and contact us to close your account.

16. Governing law

These Terms are governed by the laws of the Republic of Kenya. Courts in Kenya have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

17. Contact

MutugiTech — BookMe support Email: mutugitechadmin@gmail.com Phone / WhatsApp: +254 798 718 682 Support page: /support